Frequently Asked Questions
Everything you need to know about shopping with Steps New York.
What is the standard shipping time for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
What is your return policy for online purchases?
We accept returns of unworn, unwashed items with original tags attached within 30 days of the purchase date. Please note that clearance items are final sale.
How do I track my delivery?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
How can I ensure I am ordering the correct size?
Each product page includes a detailed size guide. Since we curate a variety of trendy styles, we recommend checking the specific measurements provided to find your perfect fit.
Can I return an online order to a physical Steps New York store?
Yes, online orders can be returned to any of our retail locations. Please bring your digital invoice or order confirmation email to facilitate the process.